Privacy Policy

Formost mediaOne is committed to protecting the privacy of its clients' personal information collected and maintained in the course of carrying on our business. We are pleased to provide you with our Privacy Policy which describes how we collect, hold, use and, when needed, disclose your personal information when doing business with you as your Service Provider. With the passage of the federal government's Personal Information and Electronic Documents Act, Formost mediaOne has reaffirmed its ongoing commitment to ensure that personal information remains confidential and private.

We strive to provide our Clients with the best customer service. To us, that includes treating you fairly and with respect.

We will in all cases, respect your privacy. The uses of information referred to in this document are subject to you not having refused or withdrawn consent to the collection, use or release of that information, where applicable.

Please read this notice as it is required by the privacy legislation. Please feel free to contact us through one of the means listed at the end of this document if you have any questions.

1. COLLECTING AND USING INFORMATION

Personal information includes (but is not limited to) clients' complete names, address, telephone numbers and e-mail addresses. We use current information to offer new products and services to our existing clients. In order to bring you these new products or services, Formost mediaOne will share your information within Formost mediaOne, unless prohibited by law or you advise us otherwise.

2. LIMITING USE

Information is retained according to our requirements and will not be disclosed for any other purpose than for which it was collected without your written consent.

3. CONSENT

We will not provide any information to any person or organization without the proper written consent unless required to do so by law. We will provide the information we retain about you upon written request.

4. PROTECTING INFORMATION

We protect all personal information with appropriate safeguards and security measures. We will retain your information for the time that it is required and it will only be used for the purpose(s) it is intended. At Formost mediaOne, we manage privacy to the standards as specified by the government commission.

5. RELEASING INFORMATION

We may provide your information to other persons, but only:

  • where we have your written consent
  • to our staff to assist us in servicing you
  • where we are required and permitted to do so by law

6. RESPECTING AND RESPONDING TO YOUR PRIVACY CONCERNS

We will investigate and respond to your concerns about any aspect of our handling of your personal information. If you have any questions or concerns regarding this policy or the protection of your personal information, please contact our Privacy Officer (see below).

7. EMPLOYEES WHO HAVE ACCESS TO YOUR INFORMATION.

Formost mediaOne employees may have access to your records providing they have a specific need to know in connection with the servicing of your account, and to assist you with any requirements. We require that all employees sign a document stating that they understand and will comply with our Privacy Policy.

8. LOCATION OF YOUR RECORDS

Your records are kept in electronic and paper format retained at the Head Office of Formost mediaOne, which is located at:

6 Kenview Boulevard
Brampton, Ontario
L6T 5E4

Formost mediaOne appreciates your business and promises to handle your questions regarding personal information in a prompt and courteous manner. You can write to us at the above address or by emailing info@fmo.ca. You can also call us at (905)793-7295 or 1-800-667-2700 but please note we will only provide information if we have the appropriate written consent. All inquiries should be directed to our Privacy Officer.

Protecting your privacy is very important to us whether we conduct business through the Internet or over the phone. Our goal is to treat the personal information you provide us with the utmost respect and in accordance with this Privacy Policy.

Contact Us

6 Kenview Blvd
Brampton, ON L6T 5E4
Tel. 905-793-7295
Fax. 905-793-8630
Email. info@fmo.ca

Business hours: 8:30 a.m. to 5:00 p.m. Eastern time, Monday through Friday