Fulfillment Services

Issues

Our customer, a major financial institution, was unhappy with the level of service they received from their existing supplier and distribution house. They needed a one-stop fulfillment and print-on-demand partner for one of their major programs.

Solution

With printing; data processing; programming; laser imaging; lettershop; bindery; fulfillment and warehousing all under one roof, Formost mediaOne could provide everything the client needed. We trained two staff specifically for the account. One person fulfills all orders, generates reports, updates inventory, prepares collateral/documents for mailing, and updates the client of production status on a regular basis. The second person provides back-up whenever needed. We also created a procedure/operations manual to eliminate package assembly errors and delays.

Result

Our wide variety of services created savings through efficiencies and reduced stress and error with effective processes and dedicated customer support.